Cruise Operations Management (The Management of Hospitality and Tourism Enterprises)

by PhilipGibson (Author)

• Used

  Paperback
  2006

  $4.39

  Provides a comprehensive and contextualised overview of hospitality services for the cruise industry. This book discusses issues such as: the history and image of cruising; designing a cruise and itinerary planning; roles and responsibilities on a cruise ship; customer service and passenger profiles; managing food and drink operations; and more.