ISO 9000 Quality Systems Handbook

ISO 9000 Quality Systems Handbook

by David Hoyle (Author)

Synopsis

Since publication of the fourth edition in 2000, David Hoyle has collected the experiences of organizations, quality managers and auditors who have actually worked with the 2000 version of the ISO 9000 family of standards, and these are now presented in this new edition of the leading quality management systems guide. This is the best-selling ISO quality management guide that provides authoritative, clear and unambiguous guidance on all aspects of quality management systems from one of the world's foremost experts on the ISO 9000 family of standards. It is fully updated to the latest experiences of working with ISO 9000, with hard-won information from industry and the service sector, plus quality auditors, on working successfully with the standard.

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More Information

Format: Paperback
Pages: 704
Edition: 5
Publisher: A Butterworth-Heinemann Title
Published: 06 Dec 2005

ISBN 10: 0750667850
ISBN 13: 9780750667852

Media Reviews
Reviews of The Previous Edition: ..the definitive text on how to implement a quality management system the right way'...written in plain English...a great read.. Momentum, Jun 2002 (Magazine of the Quality Society of Australasia) With its emphasis throughout on process improvement, the book is a must for anyone in the business of implementing or interpreting ISO 9001:2000 and, more importantly, looking to gain added value and enhanced organisational performance from it. - Quality World, May 2002 ...a comprehensive and practical guide, covering over 250 necessary requirements a company must fulfill to achieve ISO 9000 status...includes useful check-lists, flow charts and related standards. - Quality Today, Feb 2002
Author Bio
David Hoyle is an international management consultant with over 30 years' experience in quality management. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. As well as delivering quality management and auditor training courses throughout the world, he has participated in various industry councils and committees, including the Institute of Quality Assurance.