ISO 9001:2000 For Small Businesses

ISO 9001:2000 For Small Businesses

by RayTricker(MScIEngFIETFCIMFIQAFIRSE) (Author)

Synopsis

This is the complete ISO 9001:2000 package - a proven route to accreditation. Reviews of the Previous Edition: 'I found this book to be both informative and well written. The numerous examples and detailed insight have empowered our company to tackle the jump from theory to practice. I would recommend this book to any small business wishing to develop a Quality Management System in accordance with ISO 9001' - David Ferguson, Operations Director, Training Partners Limited Book. This is the top selling ISO quality management handbook, fully updated with four years of field experience Software. Fully accessible electronic files available on demand, including a selection of audit checklists from ISO 9001:2000 Audit Procedures, Second Edition support. Author guidance can be obtained via a helpdesk service that can save thousands in consultancy fees. Small and medium-sized companies face many challenges today including the demand by larger customers for ISO 9000 compliance. Four years into the current version of ISO 9000, the new edition of this life-saving book incorporates the hard-won field experience of actually working with the standard. Along with a thoroughly updated and customisable generic Quality Manual with audit checklists for developing a complete Quality Management System, the book provides valuable advice on: compatibility and inter-relationship between other management standards; basic requirements to set up an integrated management system; the eight principles of management; specific requirements of ISO 9000 demanded by management; the six mandatory requirements for written procedures; how to meet the requirements of ISO 9000; conducting internal audit programs; how to handle non-conforming products; and, how to provide customer satisfaction. Whether coming to the standard for the first time, or migrating from earlier standards, this book is the essential guide to the most important quality management standard for engineers and managers in small and medium-sized companies, in service industries and in user groups. This is the top-selling ISO quality management handbook. It is supported by a customisable Quality Management System and author guidance via a 'helpdesk' service which can save readers quite literally thousands in consultancy fees! It is fully updated to the latest experiences of using 9001:2000, with information about the inter-relationship with the latest versions of related management standards (e.g., EMS, QS9000, TL9000, BS15000, and ISO 13485). It includes a thoroughly revised and updated example Quality Manual .

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More Information

Format: Paperback
Pages: 480
Edition: 3
Publisher: A Butterworth-Heinemann Title
Published: 01 Apr 2005

ISBN 10: 075066617X
ISBN 13: 9780750666176
Book Overview: * The top-selling ISO quality management handbook * Supported by a customisable Quality Management System and author guidance via a helpdesk service which can save readers quite literally thousands in consultancy fees! * Fully updated to the latest experiences of using 9001:2000, with information about the inter-relationship with the latest versions of related management standards (e.g EMS, QS9000, TL9000, BS15000, ISO 13485) *Includes a thoroughly revised and updated example Quality Manual

Media Reviews
Excellent example manual and helpful author. This book proved to be an excellent starting point for our QMS. Without the aid of a consultant I found it difficult in understanding how the ISO requirements could be applied to our business. This book and the example quality manual helped us to focus on how our procedures could be transformed into a quality manual which would meet the ISO requirements. Also helpful was the email link to the author. Mr Tricker emailed me a copy of the example quality manual. This enabled us to prepare the basis of a quality manual with logical chapters and sections. Once we had this it enabled us consider each section in turn and see how it applied to our company. In conclusion, if you are wanting to go for ISO accreditation and want some guidance without the expense of a consultant, this is an excellent book to set you on your way. Geoff Robinson, Tyne & Wear My predecessor had tried and failed to finish up an ISO9000 system over a four-year period. I intend to be successful. After browsing over your book, it looks like you offer everything I'll need to do so. I'm eager to start. - David R. Shaddock, Director of Engineering, Kenwood Electrical Systems Ltd.
Author Bio
Ray Tricker is the Principal Consultant of Herne European Consultancy Ltd - a company specialising in ISO 9000 Management Systems - and is also an established author. He served with the Royal Corps of Signals (for a total of 37 years) during which time he held various managerial posts culminating in being appointed as the Chief Engineer of NATO's Communication Security Agency (ACE COMSEC). Most of Ray's work since joining Herne has centred on the European Railways. He has held a number of posts with the Union International des Chemins de fer (UIC) (e.g. Quality Manager of the European Train Control System (ETCS)) and with the European Union (EU) Commission (e.g. T500 Review Team Leader, European Rail Traffic Management System (ERTMS) Users Group Project Co-ordinator, HEROE Project Co-ordinator) and currently (as well as writing books!) he is busy assisting small businesses from around the world produce their own auditable Quality and/or Integrated Management Systems to meet the requirements of ISO 9001:2008, ISO 14001 and OHSAS standards. He is also a UKAS Assessor for the assessment of certification bodies for the harmonisation of the trans-European high speed railway network.