Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)

by Maxine Kamin (Author)

• New

  Paperback
  2006

  $71.07

  The Trainer's Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPoint (TM) presentations and electronic copies of all supporting material featured in the book.
  
  Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you:
  * create fantastic customer service to meet your specific needs
  * raise the bar for service excellence
  * become a more effective and efficient facilitator
  * ensure training is on target and gets results
  
  This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.
  Fred S. Anton, Chief Executive Officer, Warner Bros. Publications
  
  Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.