by Les Porter (Editor), Les Porter (Editor)
Presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks.
Format: Paperback
Pages: 472
Edition: 2
Publisher: Routledge
Published: 17 Dec 2003
ISBN 10: 0750655178
ISBN 13: 9780750655170