Empowerment: HR Strategies for Service Excellence (Hospitality, Leisure and Tourism)

by Conrad Lashley (Author)

• New

  Paperback
  2001

  $28.55

  'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.
  
  When successfully incorporated as part of HR strategy, empowerment can:
  * enable organizations to gain commercial and competitive advantage
  * become more flexible
  * improve employee commitment
  * use the skills of individual employees to best advantage and enhance personal capabilities.
  
  'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.