by Ian Yeoman (Author), Siobhan Drummond (Editor)
Covers a diverse range of quality issues and theories in the context of heritage attractions. This text presents a different 'flavour' of quality by looking at aspects such as critical success factors for heritage organizations, methods of quality improvement, developing the concept and offering, and quality tools for managers.
Format: Hardcover
Pages: 294
Edition: 1
Publisher: Routledge
Published: 04 Dec 2000
ISBN 10: 0750646756
ISBN 13: 9780750646758