Quality Issues in Heritage Visitor Attractions

by Ian Yeoman (Author), Siobhan Drummond (Editor)

• New

  Hardcover
  2000

  $145.95

  Covers a diverse range of quality issues and theories in the context of heritage attractions. This text presents a different 'flavour' of quality by looking at aspects such as critical success factors for heritage organizations, methods of quality improvement, developing the concept and offering, and quality tools for managers.