Caring for the Customer SS3: Managing Activities (ILM Super Series)

by NEBSManagement (Author)

• Used

  Paperback
  1997

  $6.05

  This workbook will enable managers to:
  
  * explain the meaning and significance of customer care;
  * identify their internal and external customers;
  * identify their customers' expectations and any areas in which they are failing to meet them;
  * provide an effective lead for their team in raising the standard of customer care;
  * ensure that they and theirr team members perform to a high standard in customer-contact situations.