by KeithWaller (Author)
The food and beverage aspect of hotel operations is often the most difficult area to control effectively, but it plays a crucial role in customer satisfaction. This title shows how successful catering operations can increase profitability whilst providing continuing improvements in quality, value and service.
Format: Paperback
Pages: 400
Edition: 1
Publisher: Routledge
Published: 14 Nov 1996
ISBN 10: 075062812X
ISBN 13: 9780750628129