Difficult Conversations: What to Say in Tricky Situations Without Ruining the Relationship

by Anne Dickson (Author)

• Used

  Paperback
  2004

  $4.05

  We all find ourselves in difficult situations where we need to tread lightly - or deal with the consequences, but how often do we say nothing - or say too much? This book aims to help the reader to step back from their own emotions, remain calm and work out the right thing to say. It has practical advice and examples ranging from difficult discussions with your partner, friends and family, to salespeople, bosses and collegues, showing first the wrong way - and then the right way - to get through those tricky times.

• Used

  Paperback
  2006

  $4.58

  Every one of us faces the need to speak up in difficult situations at some time. We may not like doing it, but not speaking up usually makes matters worse. So how do you communicate to your partner that something they do drives you mad, without it ending in a row? How do you correct or criticise a colleague without generating repercussions that you'll regret? How do you tell someone clearly of a decision that you know will cause disappointment or provoke strong disagreement? How do you handle conflict? Anne Dickson tells you how. She describes a range of difficult conversations that frequently occur in intimate, social and work situations, and reveals simple but powerful techniques that will help you to transform the situation. You'll discover how to:*communicate directly and honestly - without damaging your relationships* keep to your point - without backing down or getting into a fight* initiate a discussion - without encountering resistance or attack* offer criticism - without antagonising the other person* manage your anxiety - and develop genuine confidence in your authority* and much, much more.

• New

  Paperback
  2006

  $12.25

  Every one of us faces the need to speak up in difficult situations at some time. We may not like doing it, but not speaking up usually makes matters worse. So how do you communicate to your partner that something they do drives you mad, without it ending in a row? How do you correct or criticise a colleague without generating repercussions that you'll regret? How do you tell someone clearly of a decision that you know will cause disappointment or provoke strong disagreement? How do you handle conflict? Anne Dickson tells you how. She describes a range of difficult conversations that frequently occur in intimate, social and work situations, and reveals simple but powerful techniques that will help you to transform the situation. You'll discover how to:*communicate directly and honestly - without damaging your relationships* keep to your point - without backing down or getting into a fight* initiate a discussion - without encountering resistance or attack* offer criticism - without antagonising the other person* manage your anxiety - and develop genuine confidence in your authority* and much, much more.