The Complete Book Of Business Etiquette: The Essential Guide to Getting Ahead in Business

by David Block (Author), Lynne Brennan (Author), David Block (Author), Lynne Brennan (Author)

• Used

  Paperback
  1992

  $3.40

• Used

  Hardcover
  1991

  $4.68

  Offering information and advice on etiquette in various aspects of business, this book deals with such topics as handling complaints from dissatisfied customers, letter-writing, entertaining, chairing meetings, sexual harassment, job interviews, telephone courtesy and how to address dignitaries and senior and junior colleagues in the correct and acceptable way. There is a section on the particular problems that confront women in a business encounter, and quotes from the heads of major corporations stressing the importance of business etiquette. The special difficulties of dealing with overseas companies are also addressed.