by Dr. Lillian Glass (Author)
The author tells the reader what to say to anyone in almost any situation. Chapters cover topics such as greetings and meetings, being a good conversationalist, positive criticism, business situations, social gatherings, difficult or sensitive subjects, right words for special people or special encounters, relationships, giving opinions and how to be a good listener.
Format: Paperback
Pages: 220
Publisher: Piatkus
Published: 26 Sep 1991
ISBN 10: 0749910852
ISBN 13: 9780749910853