The Essential Guide to Workplace Mediation and Conflict Resolution: Rebuilding Working Relationships

The Essential Guide to Workplace Mediation and Conflict Resolution: Rebuilding Working Relationships

by NoraDoherty (Author), Marcelas Guyler (Author)

Synopsis

The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature, process, uses and skills for employing and using mediation. The authors examine what mediation is and how it can be successfully applied to resolve issues, by presenting a range of techniques and case studies. Applicable to not only one-on-one conflict, but also at team and board room level, this is the book for you whether you are in the front line and have to anticipate, pre-empt or defuse conflicts in support of productive working relationships, are already a mediator or are training to become one.

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More Information

Format: Paperback
Pages: 174
Publisher: Kogan Page
Published: 03 Apr 2008

ISBN 10: 0749450193
ISBN 13: 9780749450199
Book Overview: The Essential Guide to Workplace Mediation and Conflict Resolution is a practical guide to help implement and succeed in workplace mediation and conflict resolution.

Media Reviews
This book is a comprehensive guide to the theory and practice of workplace mediation. Drawing on the authors' extensive experience and including a number of practical case studies, the book explains how mediation works and how it can help both to resolve individual conflicts and to build more effective working relationships. Mike Emmott, Employee Relations Adviser, Chartered Institute of Personnel and Development Doherty & Guyler have written a superb guide to modern mediation techniques here. It is, in reality, an essential guide to survival by mediation where behaviour has become the ultimate challenge not just for the boss, but for all colleagues. Barnes&Noble.com
Author Bio
Nora Doherty is one of the UK leading independent consultants in the field of workplace mediation for businesses and organizations. She can be contacted by her website www.workplacemediation.co.uk Marcelas Guyler is a business trainer, communications and development consultant, workplace mediator, Managing Director of The Human Business Limited and principal consultant of MCRG (the Mediated Cultures and Resolutions Group).