Dealing with Difficult People

Dealing with Difficult People

by RoyLilley (Author)

Synopsis

"Dealing with Difficult People" looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.

$3.25

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Quantity

2 in stock

More Information

Format: Paperback
Pages: 160
Edition: 1
Publisher: Kogan Page
Published: 03 Jun 2006

ISBN 10: 0749447516
ISBN 13: 9780749447519

Media Reviews
The essential guide to coping with people problems. Packed with hints, tips and warnings of potential hazards. - OS Magazine Suitable for anyone who has to deal with difficult colleagues or the public. It will help you to enjoy difficult people: unlock them, influence them and improve their performance. - Business Executive
Author Bio
Roy Lilley is a writer, commentator and full-time conference speaker on health, change management and social issues in the UK, Europe and the US. A frequent broadcaster he contributes to The Today programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for The Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals.