The No1 Ethical retailer for Books, CD’s, DVD’s & Games
30 Day Refund Guarantee

Customer Service Workbook + FREE CD ROM (Business Enterprise)

Customer Service Workbook + FREE CD ROM (Business Enterprise)

by NevilleLake (Author), KristenHickey (Author)

  • Used

    Paperback 2002

    $3.24
Synopsis

This text provides the framework for applying sound management principles to all parts of a business which touch the customer. Taking a holistic view it enables the reader to prepare, manage and change a business to get the most out of customer relationships.

$3.24

Save:$19.26 (86%)

Quantity

2 in stock

More Information

Format: Paperback
 Pages: 223
 Edition: Pap/Cdr
 Publisher: Kogan Page
Published: 03 Oct 2002
ISBN 10: 0749437898
ISBN 13: 9780749437893

Author Bio
Neville Lake has had a long and successful business career, during which has worked for some of the world's top consulting firms. A registered psychologist, Neville has been a business and strategic consultant for over 17 years, has visited over 50 world best-practice organisations and has consulted to over 80 businesses. He is the author of several books, including The Strategic Planning Workbook and The Customer Service Workbook, both published by Kogan Page. Kristin Hickey has a background in customer service as well as extensive experience as a lecturer in marketing and management. She now works as a management consultant and her broad knowledge has enabled her to develop a holistic view of customer service and business in general. As a result she has been able to help numerous corporate clients make big breakthroughs with customers.