12 Ladders to World Class Performance: Practical Steps to Seizing the Competitive Edge

by David Drennan (Author)

• Used

  Paperback
  1999

  $3.31

  In this text the author takes 12 key factors that each contribute towards the achievement of world class performance, and divides each into 5 rungs on that ladder. Each section guides the reader through the practical steps of improvement from level 1 (ordinary) to level 5 (world class). These ladders include aligning management objectives; customer focus; managing for quality; teamwork; rewards and recognition.