by SteveSmith (Editor), QuestQuality (Author)
Quest Series--A quick reference with over thirty tools and tips for helping the reader create and manage effective change whether in customer service, business processes, behaviors or organization-wide improvement.
Format: Paperback
Pages: 96
Publisher: Kogan Page Ltd
Published: 30 Oct 1997
ISBN 10: 0749424850
ISBN 13: 9780749424855