by JohnFraser-Robinson (Author), PipMosscrop (Author), JohnFrazer-Robinson (Author)
For businesses of every size and budget, an internationally acknowledged master of marketing strategy explains how to tap into 'marketing miracles' to gain a leading edge in today's highly competitive markets. His hugely readable book shows how to turn an organization into a truly customer-driven business and watch the 'miracles' happen naturally: sales go up, costs go down. This practical 'bible' on customer loyalty and relationship marketing effectively turbo-charges the whole sales and marketing process.
Format: Hardcover
Pages: 368
Edition: 2nd Revised edition
Publisher: Kogan Page Ltd
Published: 30 Jul 1997
ISBN 10: 0749424184
ISBN 13: 9780749424183