Improving Through Benchmarking: A Step-by-step Guide to Achieving Peak Performance (Richard Chang Collection: Quality Improvement S.)

by Richard Y. Chang (Author), P.Keith Kelly (Author)

• Used

  Paperback
  1995

  $17.70

  This text describes how a team used the model and tools in this book to benchmark their performance against the best of the best. If an organization is preparing for or considering benchmarking as a quality improvement tool, this book should be a useful guide. It can be used it to define benchmarking goals, decide whom to benchmark against, gather information, and adapt best-practice ideas.