by Richard Y. Chang (Author), Matthew E. Niedzwiecki (Author)
This guidebook introduces seven common tools used by individuals and teams during quality-improvement efforts. Each tool is explained in simple, easy-to-understand terms. In addition, a variety of practical examples are provided which will help you to immediately apply each tool back on the job as an individual or as a member of a quality-improvement team.
Format: Paperback
Pages: 104
Publisher: Kogan Page Ltd
Published: 31 Mar 1995
ISBN 10: 0749416491
ISBN 13: 9780749416492