by Chris De Winter (Author)
This guide to a major area of marketing pinpoints the mistakes that alienate potential customers and highlights methods that bring successful results. Practical instruction is given on voice control, telesales scripts, personnel recruitment and training, equipment, techniques for cold calling, including methods for handling objections, telemarketing operations, equipment, and ways of make larger profits through telephone sales.
Format: Paperback
Pages: 160
Edition: 2
Publisher: Kogan Page Ltd
Published: 30 Mar 1995
ISBN 10: 074941393X
ISBN 13: 9780749413934