Training for Total Quality Management (Practical Trainer S.)

by etc. (Author), Bill Evans (Author), Peter Reynolds (Author), Bill Evans (Author), Dave Jeffries (Author)

• Used

  Paperback
  1992

  $3.25

  Total quality management (TQM) is a concept of integrated management techniques designed to encourage customer service improvements and profitability. Illustrated with case studies, this manual explains how company trainers have a crucial role to play in introducing TQM to their companies.