Know Your Customers: How Customer Marketing Can Increase Profits

by JayCurry (Author)

• Used

  Paperback
  1992

  $6.63

  Your company's revenues, profits and market share - and your salary - come ultimately from one source: your customers. Once you realize that customers are the basic foundation of your company, you will agree that you are in the business of developing a solid base of good customers for your products and services. This book helps to analyze a customer base by building a customer pyramid . The customer marketing process - based on modern information technology and an integrated mix of methods and media - is clearly presented in a ten-step plan which can be implemented in any company: how to capture customer data; make a customer pyramid; analyze customers; set customer goals; develop a customer benefits package; select methods and media; get customer orientated; record customer behaviour; analyze results; and revise customer programmes.