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The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance

The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance

by Bruce Bodaken (Author), RobertFritz (Author)

  • New

    Hardcover 2006

    $16.20
Synopsis

One of the most difficult problems for managers to address is substandard work, where performance is weak enough to warrant improvement but not so bad as to justify termination. Too often, managers react by developing workarounds, such as shifting the workload to the high performers. After all, they don't have time to supply corrections in the face of every minor mistake or ineffective work habit, right? Wrong. As CEO Bruce Bodaken and bestselling author Robert Fritz demonstrate, it's precisely by facing reality early that managers can have the most impact. When they ignore small slip-ups, to avoid confrontation or simply save time, managers sow the seeds for far bigger confrontations and overreactions down the line, by which time real change is almost impossible. Bodaken applied these methods to his company, Blue Shield of California, with astounding results, helping it grow from a $3 billion company five years ago to a $7 billion company today. This commonsense yet revolutionary book, which includes a foreword by Peter Senge, author of the mega bestseller THE FIFTH DISCIPLINE (Random House), will enable every manager to set up a fairer and more efficient organization - one in which employees learn to rely on each other and become committed to helping the company succeed, grow and win.

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More Information

Format: Hardcover
 Pages: 208
 Publisher: Simon & Schuster Ltd
Published: 17 Jul 2006
ISBN 10: 0743288521
ISBN 13: 9780743288521

Media Reviews
Bodaken and Fritz offer a simple but powerfully effective method to enhance organizational learning. MMOT conversations are the best investments you and your team can make: their payback lasts for years.

-- C. Sherry Immediato, President and Managing Director, SOL, the Society for Organizational Learning


A valuable addition to our understanding of the power of conversation to transform ourselves and the workplaces we inhabit. It offers a precise framework and dialogue for creating authentic relationships in difficult moments. It delivers the means to replace blame and rationalization with learning and action. No small accomplishment.

-- Peter Block, author of Stewardship


Bold, important, groundbreaking. This is the most important book you'll read as a business manager and coach. You'll learn a powerful and simple four-step method to shift your organizational culture to one of truth telling and empowerment. Your employees will thank you and your customers will thank them.

-- Patricia Seybold, author of Customers.com and The Customer Revolution


This book is for anyone who manages. The authors provide a simple and elegant model for truth telling that will, if practiced and followed, improve the performance of your team. Yet this is not just a technique for performance improvement. It has everything to do with how to develop, engage, and retain the talent on your team.

-- Beverly Kaye, Founder/CEO: Career Systems International


This book will genuinely revolutionize the way you relate to your boss, your peers, and your employees. It can remove the greatest stress we all experience in organizations by allowing you to relate freshly and directly to what is really going on, which is to say, facing reality. Best of all, the result will be exceptional performance and productivity.

-- Candice Carpenter, author of Chapters


The Managerial Moment of Truth is very simply about how managers must have the discipline to tell the truth and help their employees to confront reality. At a time when people have lost trust in many of the basic institutions of our society, this book will benefit managers and employees alike and support integrity within the organization.

-- Hon. Leon E. Panetta, Director, Panetta Institute for Public Policy, former Chief of Staff to President Clinton

Author Bio
Bruce Bodaken is chairman, president and CEO of Blue Shield of California, the fastest growing health plan in the state. Robert Fritz is one of the original founders of Innovation Associates, along with Charlie Kiefer and Peter Senge. His books include THE PATH OF LEAST RESISTANCE, CREATING and CORPORATE TIDES.