The No1 Ethical retailer for Books, CD’s, DVD’s & Games
30 Day Refund Guarantee

Microsoft Dynamics CRM 2011 Step by Step (Step by Step (Microsoft))

Microsoft Dynamics CRM 2011 Step by Step (Step by Step (Microsoft))

by Brendan Landers (Author), Mike Snyder (Author), JimSteger (Author)

  • Used

    Paperback 2011

    $3.24
Synopsis

The smart way to learn Microsoft Dynamics CRM 2011-one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.

$3.24

Save:$30.50 (90%)

Quantity

1 in stock

More Information

Format: Paperback
 Pages: 448
 Edition: 1
 Publisher: MICROSOFT PRESS
Published: 18 Feb 2011
ISBN 10: 0735648905
ISBN 13: 9780735648906

Author Bio

Brendan Landers is a consulting director at Sonoma Partners, overseeing all of the company's Microsoft Dynamics CRM consulting projects. He has led numerous Microsoft Dynamics CRM implementation projects for companies in the following industries: professional and financial services, education, healthcare, hospitality, and others. Prior to joining Sonoma Partners, Brendan worked at Information Resources, Inc. as a Director, Quality Assurance and Delivery, where he led several data quality and business intelligence initiatives. He holds a bachelor's degree in management information systems from the University of Iowa.