Microsoft Dynamics CRM 4.0 Step by Step Book/CD Package (BPG-step by Step)

by Mike ; Steger , Jim ; O & # 3 9 ; Brien , Kara ; L (Author)

• Used

  Paperback
  2008

  $3.44

  Whether you're in sales, marketing, or customer service-quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace-building and practicing the skills you need, just when you need them!

  • Create and manage accounts-for a 360? view of your customers and business
  • Work with Microsoft Dynamics CRM directly from Microsoft Outlook
  • Track customer activity; import and map data automatically
  • Manage campaigns, leads, quotes, contracts, and orders
  • Employ basic to advanced reporting capabilities

  Your all-in-one learning experience includes:

  • Files for building skills and practicing the book's lessons
  • Fully searchable eBook
  • Sample chapters from related Microsoft Press books
  • WINDOWS VISTA PRODUCT GUIDE eReference-plus other resources-on CD

  For customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.