by UrsulaMarkham (Author)
Ursula Markham provides the secrets and strategies of effective conflict resolution, including tips on how and why conflict arises, how to differentiate between various types of conflict, learning the value of compromise and negotiation, plus more.
Format: Paperback
Pages: 192
Publisher: Thorsons
Published: 16 Mar 1998
ISBN 10: 0722531095
ISBN 13: 9780722531099