Quality: Sustaining Customer Service ("Sunday Times" Business Skills S.)

by Lynda King Taylor (Author)

• Used

  Hardcover
  1993

  $10.97

• Used

  Paperback
  1993

  $3.27

  This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is Not for Bread Alone .

• Used

  Hardcover
  1992

  $9.89

  This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is Not for Bread Alone .