by NancyKline (Author)
The power of effective listening is recognised as the essential tool of good management. In this book, Kline describes how we can achieve this, and presents a step-by-step guide that can be used in any situation. Whether you want to have more productive meetings, solve business problems or build stronger relationships, this book offers you a new world of possibilities.
Format: Paperback
Pages: 256
Publisher: Cassell
Published: 05 Sep 2002
ISBN 10: 0706377451
ISBN 13: 9780706377453
Book Overview: Over the past 15 years Nancy Kline has identified 10 behaviours that form a system called a Thinking Environment, a model of human interaction that dramatically improves the way people think, and thus the way they work and live.