The Veterinary Receptionist: Essential Skills for Client Care

by JohnR.CorsanNCANDA (Author), Adrian R . Mackay B S C ( Hons ) Dip M M C I M P C (Author)

• New

  Paperback
  2008

  $28.23

  As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. Suitable for the veterinary receptionist, this work provides practical, accessible information on how to fulfill this role professionally and efficiently.

• Used

  Paperback
  2001

  $3.62

  As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. This new book is a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively, including: guidelines on drug dispensing, commonly asked questions, emergencies (e.g. poisoning, RTAs), and basic first aid. John Corsan runs Vetlink, a company specialising in continuing education courses for the veterinary profession. One of the courses he runs is 'Receptionist 2000'.