The One Minute Apology: A Powerful Way to Make Things Better

by KenBlanchard (Author), Margret Mc Bride (Author)

• Used

  Hardcover
  2003

  $17.78

• Used

  Paperback
  2011

  $3.71

  The latest addition to the phenomenally successful ONE MINUTE MANAGER series of business classics by Ken Blanchard: this new parable teaches readers how to accept responsibility for their errors. The phenomenal business classic THE ONE MINUTE MANAGER introduced three secrets of management: One Minute Goal-Setting, One Minute Praisings, and One Minute Reprimands. Now told in Ken Blanchard's signature breezy style, this enlightening business parable - the fourth secret of the One Minute Manager - presents a concept that, implemented properly, is one of the most powerful actions for improving company and employee morale. Step-by-step, Blanchard teaches readers how to accept responsibility for their errors and to deal with the cause of the damage while maintaining their integrity.