Driving Customer Equity: How Customer Lifetime Value is Reshaping Corporate Strategy

Driving Customer Equity: How Customer Lifetime Value is Reshaping Corporate Strategy

by Roland T. Rust (Author)

Synopsis

The first book to prepare businesses for the new service millenium, in which Customer Equity, the total lifetime value of a firm's most valuable customers, will replace Brand Equity as a firm's chief asset.

$48.41

Quantity

20+ in stock

More Information

Format: Illustrated
Pages: 308
Edition: Illustrated
Publisher: Free Press
Published: 27 Jun 2000

ISBN 10: 0684864665
ISBN 13: 9780684864662