by Roland T. Rust (Author)
The first book to prepare businesses for the new service millenium, in which Customer Equity, the total lifetime value of a firm's most valuable customers, will replace Brand Equity as a firm's chief asset.
Format: Illustrated
Pages: 308
Edition: Illustrated
Publisher: Free Press
Published: 27 Jun 2000
ISBN 10: 0684864665
ISBN 13: 9780684864662