by Michael J . Stahl (Editor)
Based on customer responses to corporate change in the quality era, Perspectives in Total Quality offers readers contemporary analysis of how firms should act. The collection consists of 14 original chapters written by leading academics and practitioners in the field.
Format: Hardcover
Pages: 320
Publisher: Wiley-Blackwell
Published: 29 Jan 1999
ISBN 10: 0631208844
ISBN 13: 9780631208846