Total Quality Management Blueprint (Business Blueprints)

Total Quality Management Blueprint (Business Blueprints)

by Barrie G. Dale (Author)

Synopsis

This practical text provides an up--to--date guide to the introduction, development and advancement of TQM. Unlike other texts it combines theory, practice and empirical research to explore the key issues and concepts relevant to both students and practising managers.

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More Information

Format: Paperback
Pages: 296
Edition: 1
Publisher: John Wiley & Sons
Published: 23 Aug 1999

ISBN 10: 0631195777
ISBN 13: 9780631195771

Author Bio
Barrie G. Dale is United Utilities Professor of Total Quality Management and Director of the UMIST Quality Management Centre, Manchester