by Barrie G. Dale (Author)
This practical text provides an up--to--date guide to the introduction, development and advancement of TQM. Unlike other texts it combines theory, practice and empirical research to explore the key issues and concepts relevant to both students and practising managers.
Format: Paperback
Pages: 296
Edition: 1
Publisher: John Wiley & Sons
Published: 23 Aug 1999
ISBN 10: 0631195777
ISBN 13: 9780631195771