Interactive Services Marketing: Student Text

by RaymondP.Fisk (Author), StephenJ.Grove (Author), JobyJohn (Author)

• Used

  Paperback
  2007

  $3.49

  Interactive Services Marketing covers the essentials of services marketing--with particular emphasis on the theater model and the impact of technology. The text features a dynamic approach to human interactions--both in face-to-face communication and in connections through technology. The Third Edition focuses on interactions in service environments. The concise text is fully supported by a robust web site, enabling instructors to reinforce the emphasis on technology and allowing students to interact with both the printed text and online material. Pedagogical tools include chapter-opening vignettes, margin notes, end-of-chapter summaries and conclusions, exercises, and Internet activities.

• Used

  Paperback
  2000

  $4.50