Re-engineering at Work

by Michael Loh (Author)

• Used

  Paperback
  1997

  $3.29

  Business process re-engineering has been hailed as the answer to the challenges faced by business in the late 1990s, yet many re-engineering programmes have fallen short of expectations, or have failed altogether. Several years on, where is it all going now? What benefits does it have to offer today? Michael Loh is a long-time believer in the benefits of re-engineering, and believes that when it fails, its because insufficient attention has been paid to the human element. Changing an organization means changing the behaviour of its people - and unless the people are enthusiastic, no lasting change can take place. Loh sets out a simple four stage framework for introducing a succesful re-engineering programme. Using examples from a range of organizations in many different cultures, he explains what is involved at each stage, and shows how to align the aspirations of the individual with the goals of the organization to secure genuine commitment. This revised edition includes new chapters covering information technology as an enabler, the way ahead, and the Asian experience.