by Barbara Garside (Author), TonyGarside (Author)
Essential Telephoning in English is a short skills course for adult learners of Business and general English. Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information. The course enables learners to check their progress with three consolidation units as well as an end-of-course review unit. It has been designed primarily for use in class but is also suitable for self-study.
Format: Paperback
Pages: 112
Edition: Student Manual/Study Guide
Publisher: Cambridge University Press
Published: 22 Aug 2002
ISBN 10: 0521783887
ISBN 13: 9780521783880