by Francis O ' Hara (Author)
This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Student's Book and Audio CD are also available.
Format: Paperback
Pages: 64
Publisher: Cambridge University Press
Published: 26 Sep 2002
ISBN 10: 0521776880
ISBN 13: 9780521776882