by YukiMiyamoto (Author), RuthTaylor (Author), Alan Nankervis (Author), JohnMilton-Smith (Author)
This book explores the strategic management of services through an Integrated Services Management Model.
Format: Paperback
Pages: 376
Edition: illustrated edition
Publisher: Cambridge University Press
Published: 05 Oct 2005
ISBN 10: 0521606519
ISBN 13: 9780521606516
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