Developing Skills with People: Training for Person to Person Client Contact

Developing Skills with People: Training for Person to Person Client Contact

by Caroline Bailey (Author), Caroline Bailey (Author), Sheila Dainow (Author)

Synopsis

A straightforward manual on client contact skills. Arranged so that the reader can progress logically through theory and practice, or dip into different sections when appropriate. First section introduces theoretical foundations of communication skills. Second and third sections comprise a complete basic-training course in client contact skills, with suggestions for follow-up. Fourth and fifth sections describe a range of training techniques and audio-visual aids, and course construction. Includes exercises, and a comprehensive resource and reference guide.

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More Information

Format: Paperback
Pages: 214
Publisher: Wiley–Blackwell
Published: 26 Oct 1988

ISBN 10: 0471917265
ISBN 13: 9780471917267