by Chris Thomas (Author), Gary Heil (Author)
Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business.
Format: Paperback
Pages: 208
Publisher: John Wiley & Sons
Published: 10 Aug 2005
ISBN 10: 047172324X
ISBN 13: 9780471723240