Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process, from manufacturing to transactional and from product to service. This interesting new text documents how service and process design and redesign are typically approached.
Format: Illustrated
Pages: 448
Edition: 1
Publisher: John Wiley & Sons
Published: 29 Jul 2005
ISBN 10: 0471682918
ISBN 13: 9780471682912
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