Communicating with Customers

by Eunson (Author)

• Used

  Paperback
  1995

  $7.53

  Interacting with clients requires more than just a set of interpersonal skills. This book presents commiunication as an organisational strategy for survival, helping you to understand the processes of non-verbal communication, listening and questioning, communicating in writing and on the telephone, and dealing with customers from hell and other places.