by Rath&Strong (Author), ThomasBertels (Editor)
Achieve unparalleled customer satisfaction and greater profitability with this essential handbook! Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes.
Format: Hardcover
Pages: 592
Publisher: John Wiley & Sons
Published: 11 Mar 2003
ISBN 10: 0471251240
ISBN 13: 9780471251248