Running an Effective Help Desk: Planning, Implementing, Marketing, Automating, Improving, Outsourcing

by Barbara Czegel (Author)

• Used

  Paperback
  1995

  $19.01

  Many companies have implemented traditional Help Desk Operations. If clients have a computer problem, they pick up the phone and either log in the problem via voice mail or immediately reach a Help Desk Operator. This book aims to guide the Help Desk department through each step of setting up both a traditional and web-related Help Desk. The book contains ready-to-use templates in both Word and HTML formats for many different Help Desk projects.