by PatrickW.Jordan (Author)
Designers and marketers should know that every product or service engages their user on three levels: functionality, emotion and aspiration. This text provides an approach to creating products and services that people will love. It is an approach that is holistic and integrated - it looks at people in their entirety and at products and services in their entirety.
Format: Hardcover
Pages: 126
Publisher: John Wiley & Sons
Published: 25 Oct 2002
ISBN 10: 0470847115
ISBN 13: 9780470847114