by D . Keith Pigues (Author), JerryD.Alderman (Author), OwensCorning (Foreword), KarelCzanderna (Foreword)
Customer Value Creation (CVC) provides an understanding of how leading Business to Business (B2B) companies use deep customer understanding to reduce their cost of serving customers and increase revenues- all leading to profit growth.
Format: Hardcover
Pages: 464
Publisher: John Wiley & Sons
Published: 17 Sep 2010
ISBN 10: 0470547995
ISBN 13: 9780470547991