by Arkadi Kuhlmann (Author), Bruce Philp (Author)
How championing consumers led to ING Direct's revolutionary rise in the banking industry In an industry dominated by big banks with little patience for their customers, ING Direct has always strived to be different-a rebel with a cause, if you will-and in doing so, they've become the most successful online banking venture in history.
Format: Paperback
Pages: 252
Publisher: John Wiley & Sons
Published: 19 Mar 2010
ISBN 10: 0470538791
ISBN 13: 9780470538791