by Craig E. Runde (Author), Tim A. Flanagan (Author)
A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict.
Format: Illustrated
Pages: 288
Edition: 1
Publisher: Jossey-Bass
Published: 12 Mar 2010
ISBN 10: 047050546X
ISBN 13: 9780470505465