Business Process Mapping Workbook: Improving Customer Satisfaction

by J.MikeJacka (Author), PauletteJ.Keller (Author)

Used
Paperback
2009
$13.05

A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.

Synopsis

A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.

$13.05

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More Information

Format: Paperback
Pages: 253
Edition: 2nd Revised edition
Publisher: John Wiley & Sons
Published: 21 Jul 2009
ISBN 10: 0470446285
ISBN 13: 9780470446287

Business Process Mapping Workbook: Improving Customer Satisfaction

Used

$13.05

Synopsis

$13.05

More Information